The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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I think that'll actually make for better dimensions. It seems to be about the same proportions as the BB Curve, which is a very good standard to go by. I don't find the HTC keyboards very comfortable to type actually.
Besides, the biggest mistake is hardly the vertical slide-down keyboard. It's the Sprint exclusivity.