The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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This is the difference between Nokia and Samsung. Nokia has had two updates with additional features included at no extra charge while us Samsung Eternity owners still sit in the dark waiting for even the first update. I'm really starting to regret the Eternity now. Time for a Nokia 5800, which was what I was going to originally get.
Never pick a phone w/ the name Eternity. It's either how long between updates or what amount of time will have to pass before you buy another product from that company.
But while Darren's excited about the new firmware, I imagine Chris Z's still using his 5800 to pound in nails so he won't notice that Nokia are committed to a good user experience, while also releasing new products on a regular basis.
You also bought a phone subsidized by AT&T. Good luck getting a software update on that any time soon. Unbranded is the way to go. Now if we Nokia would put MediaFLO technology into their phones intended for the NAM that would be great.