The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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Hi there, the shift to £15 happened earlier this year (january of february) and it seems the most likely to happen in the UK when you consider the costs of providing 200k users £15 of free communications in a shattered ad market.