The percentage of returned gadgets that have nothing wrong with them.
Of the $13.8 billion worth of returned products in 2007, only 5 percent were because gadgets were actually broken, according to a 2008 study.
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IMAP is great for people that wish to access their email with a computer and a mobile device. IMAP allows you to read emails with your mobile device and then see them as read when you check your email using your computer. With true IMAP support you'd be able to (1) send an email on your mobile device and then see that sent email when you check your email on your computer, and (2) send an email on your computer and see that sent email when your use your mobile device.
Currently Blackberry lets you do 1 but not 2, credit to Nilay Patel for explaining this to me.