Often, raising hell with a company that has wronged you brings little more than strife, animosity, and a brick wall -- but every once in a while, something magical happens. Such is the case with our tale of the i8910 HD owner who
decided to list out in excruciating detail everything that was wrong with his expensive purchase and how it might be fixed -- the dude ended up scoring a four-hour meeting with a company representative where his lengthy requests were met with a mixture of "we can't do that," "thanks for the suggestion," and "we'll look into it." At the end of the day, Sammy's conclusion is that the i8910 HD just never drove enough sales volume to justify a vibrant user / developer community and continued support from the company for new features -- probably not the answer the guy wanted to hear, but at least they owned up to it. The story ends on a happy note, though: his personal i8910 having given up the ghost, the author of the report scored a test unit for checking out an upcoming firmware. All's well that ends well, we suppose.
posted January 9th 2010 11:02AM
Awesome! Great to see some progress made with some constructive mass action.
Well, there's something to be learned about this. A company like Samsung(which I love) who churns out thousands of different models of handsets all with a different hardware set, and all with different os' tend to be ditched right upon introduction due to the team moving onto a new phone. So just like everyones experience with the Samsung Instinct, they were promised updates, they were promised apps. But Sprint and Samsung were just satisfied taking your money and releasing the occational Maintence Release which fixed a couple of the many bugs that should have been caught during beta testing. That track record of support being ditched is what made me return my $250 Instinct HD(which I also loved), and get a $99 Palm Pixi. Cus Palm has one os which gets updates practically every month which adds more functionality on each one and fixes any bugs. I knew if I kept the Instinct HD the issue I was having of the phone crashing and restarting whenever a received sms notification would come up while I had another application open would never be fixed. It's something I had to live with. I almost just put up with an occational restart. Till one of the restarts nuked my entire sms history. I knew it was too buggy and probably would be that way for the two years I was locked in. I loved you Instinct HD, but I'll have to love you from a distance. Samsung, treat your customers better. They're stuck with your product for two years. Till then you've lost me as a customer.
Well,actually, writing software differentiates the men from the boys. Hence a large multitude of models, all with half-baked OS. Look at Nokia... And for some reason, such things sell. Windows sells. WinMo sells. This has become an attractive biz strategy... To skimp on efforts to make product work as advertised.