T-Mobile USA offers free BlackBerry Pearl trackball replacement

If you're Pearl's pearl has lost some of its luster -- and indeed some of its control -- we've heard that T-Mobile USA is stepping in to help sort that out. As of the 15th February, BlackBerry Pearl 8100, 8120, and 8320 owners can apparently pop into a T-Mo shop and have it replaced for $free. The only catch is your device has to have been purchased from T-Mobile -- and, we assume, have troubles. Sadly other BB owners with problems can't get this in-store service -- as they require more than a simple pin for the same service -- but we'd imagine enough noise to customer support could help your cause if you're having trouble. We're liking the trend we've seen of late with carriers offering up these random acts of kindness and do hope we'll continue to see more.

[CeluGeek Posted Jan 28th 2010 1:51PM]

I wish they could offer this for the Curve 8900. Unfortunately, the trackball in the 8900 is not a user-serviceable part and requires opening the phone's housing to clean/replace.

[RITarded09 Posted Jan 28th 2010 4:49PM]

Your, not you're. Kthnx.

[resealablepouch Posted Jan 28th 2010 7:05PM]

i just march into the AT&T store and rip the ball out of their display model. fixed!

[CeluGeek Posted Jan 29th 2010 9:42AM]

@resealablepouch This is precisely why RIM made the trackball in the Curve 8900 and the Bold 9000 not user-replaceable. :-(

[petey1111 Posted Jan 28th 2010 8:49PM]

now if only they would fix the volume rocker that phone could be useable again.