Sprint does have numerous problems. I am a current Sprint employee. We do have the worst customer service. Calls are dropped, customers are treated rudely, they are left "holding" for minutes, etc. As employees, Sprint has promised us sales bonuses, pay increases, promotions -- nothing has happened. Many employees would quit if they had other jobs to go to.

Sprint's Customer Service is bad. Sprint has financial problems and leadership problems. They treat their customers and employees horribly. They are not fair to the employees (cheating them out of sales bonuses, overtime, messing up quality scores, and job performance reports). They are unfair to the customers (some customer get credit adjustments, some don't). They make promises, scam, and lie to people. They hire the worst individuals as Team Managers, Quality Assurance Specialists, Operations Managers, Sales Managers, and Human Resources. They hire friends and personal family members. If you say anything about this, you are fired.