I did a lot of research before purchasing the Instinct. Although I'm all about Apple and the Mac and really wanted to like the iPhone, I just couldn't move over to AT&T. I've joined Nextel back in 2000 and had very good luck with their service regarding calls and such. A few years later I wanted to try someone else and find a cool phone but was disappointed and came back to Nextel. The iPhone was all the rage and I work in the entertainment industry and about 60% of the people on the show I work on right now bought the iPhone. Their biggest complaint was dropped calls, weak signals and not so good customer service. I played around with the iPhones on set, we even use them on our show as Promo phones for the actors. As much as I wanted to, I just couldn't go to AT&T. I haven't seen one Instinct, anywhere so I did a lot of research. I finally decided to be the first one to get one and within the first week I was ready to get rid of it mainly because of the terrible web browser which is very important to me. I did some testing and found out I had a much stronger signal than I did with my Nextel Motorola i580 which I thought was pretty good already. I'm going into my 3rd week and have decided that I'm going to keep the phone because I've really grown to love it, have great phone reception and my experience with customer service has been the best I've had. Anytime I had an issue or even a simple question, someone always called me back within 24 hours and continued to follow up until I got my answer or things were resolved. I have to say, they have improved so much over the years and I'm going to continue to stick with Sprint. I get reception where most iPhone users are complaining, and asking if they could use my phone to make calls or use the web. I'm using Opera Mini 3 with the PSP Web Keyboard workaround. Yes, its a pain to get a website up, but once I do, I just bookmark it and its there for quick speeds. I really hope they make the keyboard accessible and have the ability to work with Java. This phone will really rock if they correct their biggest mistake with this phone. I've already had 3 people jump over to the Instinct side and I didn't have to do any convincing. Either the developers of Opera Mini or Sprint need to build a fix for this phone. If version 4 is really about 50% faster this phone will be hard to do without if the web is an important feature in a phone. I have no complaints about the speed while using Opera Mini 3.1 at this time except for the lack of being able to input text. Unless the iPhone can be used through Sprint and their Simply Everything plan, I don't see myself ever becoming a 100% Apple fan. Too bad they decided to go with one of the worst cell phone carriers. Just my 2 cents.

Jim Weda