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If your car has a 5 year warranty, and the engine blows in a year, is it "COMPLETELY UNACCEPTABLE"? Do you lobby personal attacks at the company, knowing full well that they're going to fix it, free of charge, and all you need to do is give them time? Especially when they compensate you with a free car for the time being, so that you aren't inconvenienced? (I know you're not one of the whiners, I'm just setting up an example.)
If you answered "No" to that, then you shouldn't feel entitled to anything from Blizzard apart from them continuing support of a product that you're paying 15 dollars a month for. That isn't exactly breaking the bank, and it's one hell of a damn deal when it comes to how much development is being put into the game on a very regular basis.
Think of my previous example for a second. Blizzard is the manufacturer of the car, and the engine itself. The free loaner car they give you? Mailed in-game pets, game time, etc.
The only difference that the product offered is a computer game, a HOBBY, versus a friggin' CAR - many people's only viable and convenient mode of transportation.
You can turn off a video game, leave it for a month, and come back to it without having to worry that everything has been flipped upside down.
Try imagining what it would be like to have your engine blow on you. Now think about it and envision you were on the way to work.
I think I've made my point clear enough.