I'm starting to take this personally, guys... :-)

I know it's MY turn.

I keep trying...

OK, I guess it's my turn. I'm one of those dreaded "car salesmen" everybody is so mad about. Although I've worked other dealers such as Honda I now work in the high-line market and our customer service and attention to the customer is wonderful. The right dealership can make all the difference.

However, I agree with previous comments about difficult customers can be. For example we have several models that, due to demand and availability, sell for MSRP. I can�t tell you how many potential customers are literally insulted that we ask them to pay MSRP for the car. With a look of shocked indignation they sputter �I never pay MSRP for a car�! My question is: why not? Every day we all pay full retail or higher for almost everything else we purchase, right? We may not realize it but we do. Quit taking out all your consumer frustrations on the poor, underpaid salesperson. Pay an extra $10 or $20 dollars a month, let the dealer make some money, let the salesperson make a living wage and let the positive karma flow!

As long as I�m on the soapbox here�s another thing. I read the same �how to buy a car� stuff that floats around the internet just like everybody else � guess what, most of it is pure crap simply meant to sell a book or service (talking about a rip off!). The next time somebody tells you how little they paid for their new car ask to see the signed contracts. Suddenly, the contract can�t be found or for some other reason they can�t back up their claim. The sad fact is that many buyers get way too emotionally involved in trying to �get the best deal�. Afterwards they will lie like a rug about what they paid.

Ever heard the term negotiation? According to Wikipedia, negotiation is:

��is the process whereby interested parties resolve disputes, agree upon courses of action, bargain for individual or collective advantage, and/or attempt to craft outcomes which serve their mutual interests�.�

See the part about �bargain for individual or collective advantage�? A negotiation isn�t one sided � either for the buyer or the dealer � you start low and the dealer starts high and you arrive at a mutually agreeable number. Do it that way and you will have a good purchase experience. On the other hand, go to the dealer all pig-headed and insist on telling them how much profit (if any) you will *allow* them to make and, surprise, your experience will be just like you�ve read about.

Whew! I feel better.

Roll 'em again!

Let's go, 11!

Here we go again!

OK, day 10, let's go!

OK, it's day 8 and I STILL don't have my new phone!

Here we go again...