My point was that “every” case assigned that was an SLA hit was assigned on a day that I worked at the office and not at home. You stated yourself that there is no good reason not to touch initial contact immediately rather than waiting the 8 hours. So working from home is not the distraction and in fact when I do work from home I am even more motivated to meet SLA as indicated by these metrics. So I don’t see how you can think that is WFH related.

If anything all it stresses is that I usually wait until the end of the day to touch new cases, rather than touching cases as soon as I get them. I do that out of bad practice a lot of time, but often I am still researching the issue and cant figure out how to address a resolution.

Let me just add, Birmingham isn’t Sudan, Bosnia, or Peru. Moreover, it is NOT a third world country. It’s the largest city in Alabama, has an actual skyline (to an extent) is undergoing major renovations to improve some of the run down areas and is fully capable of putting more money into education. The city definitely has money rooted in old industrial riches and has several other thriving markets in the area.

Please don’t adopt the notion that the poor poor people of Birmingham - who swat flies away from their eyes, live in thatched roof huts, and who's little children are running around with distended bellies from malnutrition really need this sub-par crack-o-matic-computer to help them learn the interweb. That notion, like Justin Timberlake, is ridiculous. This is just another piss-poor decision made by the city to save money by buying cheap crap.

wow, who would have thought this thread would get the tard award of fLameness?

I Grew up in Alabama most of my life, and there is nothing more fulfilling than making fun of rednecks, who I can assure you aren’t just poor whites - that dichotomy spreads throughout the socioeconomic and racial landscape. Redneck isn’t an indicator of wealth, so much as it is an indicator of very poor, hate filled core values.

After reading this article, I thought, what a testament to how maladjusted the Alabama school system continues to be. They are getting the equivalent of a Hasbro toy computer to do serious education with. Most of these units will break quickly due to the cheap parts + child ownership. the whole thing will likely turn into a financial vacuum in tech support costs.

They could have bought real computers for another couple of million. What a waste.

I want me 1s.

Ha! you said we had processes in place?!? have you ever called us here at Dell? Good luck with the downgrading!

I will BFF (platonic) you guys if you will kindly award this sweet baby jebus prize on over here to my person.

i respectfully ask that this be awarded to myself. thank you and good day sirs.

i am winner man!

I like playing like i am interested when my girlfriend talks to me while I am playing video games. difficulty is always set to: irritatingly hard.

for the love of god, does anyone know yet if this damned phone supports A2DP?