Why are people trying to call Customer Service. Some people are just dumb. It's not like they are going to turn only your line on. You've been informed that there is an outage but yet you are still calling CS.

Isn't anyone curious as to what could possibly have knocked down their service nationwide. There is a lot of redundancy in the fibre network and I'm pretty sure they have multiple data centers.

Down in Atlanta; No voice or data.

@ all things considered. You answered your own question. If they cant put a monetary value on the loss then any monetary value is more than adequate.

Sounds about as fair a compensation as can be given. Props to T-Mobile.

@Todd. You are a moron. Talk about bad analogies. How can you compare electrocution, poison and death to loosing phone book contacts. Could you please tell me how much each of those is worth to you?

It amuses me to see all these comments about $20 is not enough and class action here or there. Even if you were given $1000 it wouldn't bring your data back. Heck people loose cell phones with contacts every day; who do they sue.

Most of you don't even know the complexities of managing data servers and keep yelling "they should have backed up". Like most people who back up know, sometimes backups don't work.

It's just sad that when good companies make mistakes or fumble all we think about is how to get rich off of their errors.

Plus if you are one of the people that felt that because you paid T-Mo to manage your data that you didn't care about the risks then blame your ignorance.

@ Leopoldstotch -You took the words right out of my mouth. I found the article immature and lacking any form of insight.

Wow! If 30% call drop is considered normal or average then at what point should it be a problem; 50% or 70%. Talk about low standards.

My Zune 120 works great. No issues here.